manaco138Privacy Policy
This page describes what we collect when you use manaco138 and how we keep that data protected. We take data privacy seriously, and our policy outlines every category of information we gather, how we use it, who can access it, and the rights you have over your own information.
When you register an account on manaco138, deposit funds, or place predictions on football tournaments, live-dealer tables, slot games, or esports markets, we collect personal and transactional information. This information helps us verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, settle your bets fairly, and provide customer support. We never sell your data to third parties, and we encrypt all sensitive information in transit and at rest.
Our privacy practices comply with applicable data-protection principles, including data minimisation, purpose limitation, and security. This policy explains exactly what data we hold, why we hold it, how long we keep it, and what you can do if you have privacy concerns. If anything is unclear, our support team is available to answer your questions.
Data We Collect on manaco138
We collect different categories of information depending on how you interact with our platform. During account registration, we collect your legal name, date of birth, residential address, email, and phone number. These details are mandatory to set up your manaco138 account and to comply with anti-money-laundering regulations.
When you complete identity verification, we request a government-issued ID (KTP, passport, or driving licence) and address proof (utility bill or bank statement). We store photographs or scans of these documents securely. This information is used only for verification purposes and is never shared outside manaco138 unless required by law.
During payment processing, we collect transaction information: the payment method you select (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the timestamp, and the result (approved or declined). We do not store your full card numbers or wallet passwords; payment processors handle sensitive credentials through encrypted channels.
When you use manaco138, we collect gameplay data: which games or tournaments you access, which predictions you place, bet amounts, outcomes, and your account balance history. We also log your IP address, device type, browser details, and cookie identifiers to detect fraud and improve platform performance.
If you contact our support team, we retain your email messages, chat transcripts, and phone call notes. These records help us resolve disputes, track issue history, and improve our service.
Information we collect
- Account registration details (name, date of birth, address, email, phone)
- Identity verification documents (ID photo, address proof)
- Payment and transaction records (method, amount, timestamp, outcome)
- Gameplay activity and account balance history
- Technical data (IP address, device type, browser, cookies)
- Customer support correspondence (emails, chats, call notes)
How We Use Your Data
We use your personal data for specific, lawful purposes. First, we use it to operate your manaco138 account: to authenticate your login, store your balance, and record your transactions. Second, we use it to comply with regulations: identity verification prevents money laundering and fraud. Third, we use it to process payments: our payment processors require your name, address, and transaction details to settle deposits and withdrawals.
Fourth, we use your data to manage disputes and provide support. If you report a problem with a deposit, withdrawal, or game outcome, we review your account history, transaction logs, and identity documents to investigate. Fifth, we use technical data (IP address, device type, browser) to detect fraud, prevent account compromise, and maintain platform security. Sixth, we use aggregated, anonymised data to improve our platform: we analyse which games are popular, which payment methods are most used in Jakarta, Surabaya, Bandung, Medan, Semarang, and other cities, and where we experience technical issues.
We do not use your data for marketing or to build third-party profiles. We do not sell your information to advertisers, data brokers, or other businesses.
Data Sharing and Third-Party Processors
We share your data only with parties necessary to operate manaco138. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment partners) receive your name, amount, and transaction details to settle payments. Our hosting provider stores our servers and databases; your data physically resides on their infrastructure. Our compliance and identity-verification vendor receives your ID documents to check against fraud databases and verify document authenticity.
We may be compelled to share your data with law-enforcement or regulatory agencies if we receive a valid legal order. We will notify you of such requests unless legally prohibited from doing so.
We do not share your data with parties unrelated to platform operations. Third-party processors that receive your data are bound by confidentiality agreements and must process your data only as instructed by us.
At manaco138, your data is stored securely, processed only for stated purposes, and never sold to third parties. Your privacy is a core commitment.
Data Security and Retention
We protect your data using encryption, firewalls, and access controls. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). All data stored on our servers is encrypted at rest. Our team members access your data only when necessary to perform their duties; we maintain audit logs of all access.
We retain your account registration data, payment records, and gameplay history for as long as your account is active. After you close your account, we retain data for a retention period required by anti-money-laundering regulations (typically five years). After this period, we delete personal data unless we are legally required to retain it.
Identity verification documents (ID photos, address proofs) are retained only as long as necessary for verification purposes—typically one year after your account is verified. After this period, we delete documents but retain a record that verification occurred and when.
Your Privacy Rights
You have the right to access your personal data. Request a copy of all information we hold about you by contacting our support team with a verification code sent to your registered email. We provide your data in a structured, portable format within ten business days.
You have the right to correct your data if it is inaccurate. Update your account details (address, phone, email) in your account settings at any time. If you believe we hold incorrect information, contact support with evidence and we will investigate.
You have the right to request deletion of your data (subject to legal retention requirements). Account closure deletes your gameplay history and balance; we retain registration and payment data only for the required retention period. If you request deletion before closure, we retain only the data legally required for anti-money-laundering compliance.
If you have privacy concerns or believe we have misused your data, contact our data-protection team at the address provided at the end of this policy. We investigate all complaints and respond within fifteen business days.
Cookies and Tracking Technology
We use cookies to operate manaco138. Session cookies maintain your login state during your visit; they expire when you close your browser. Persistent cookies store your preferences and login credentials so you do not have to re-enter them on your next visit. Analytics cookies help us understand which pages you visit and how long you stay, allowing us to improve our platform.
You can control cookies through your browser settings. Disabling cookies may limit your ability to use manaco138, as authentication and session management rely on them.
International Data Transfer
Our servers and databases may be located outside your country. By using manaco138, you acknowledge that your data may be transferred to and stored in jurisdictions with different data-protection laws than your home country. We maintain the same security and encryption standards regardless of where your data is processed.
Policy Changes and Contact
We update this privacy policy periodically to reflect changes in our practices or applicable law. Major changes are announced via email to your registered address. Continued use of manaco138 after changes are posted constitutes acceptance of the updated policy.
If you have privacy questions or requests, contact our support team via email or live chat. Our team responds within one business day. If you are not satisfied with our response, you may lodge a complaint with the relevant data-protection authority in your jurisdiction.
Our commitment to your privacy extends to every interaction with manaco138. We handle your data with care, operate transparently, and give you control over your information. Thank you for trusting us with your personal data.